Returns Policy

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Care Advisors at 1-877-720-3485 for complete instructions on how to return the merchandise and receive a replacement.

In the event you are not satisfied with a product and wish to return it, you have 30 days from the date of purchase to return the product - at your expense - to us in the original packaging, using the return form and return label enclosed with the shipment. We will issue a refund within 14 days of receiving the product in original condition, equal to the original amount charged for the product. Any shipping costs related to the original order and/or the return of the order will not be refunded.

Return the product to the following address via a courier of your choice and at your cost. Ensure to note your name and order number on the parcel so that we could refund you.

Waterford Returns, ASCG, 6 Cowley Way, S35 1QP, Sheffield

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

• if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or received a written proof that the product has been sent back to us;
• If you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.

If we have offered to collect the product from you, we will collect the product from the address to which it was delivered. We will contact you to arrange a suitable time for collection.

IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number. Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.

In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or credits will only be issued for the value charged (if any) for the item on the original order. For example: If you received a free product with a £50 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.

Additionally, certain charges are non-refundable, including, but not limited to: Engraved/Personalized Products; Gift Wrap Charges.

If for any reason you need to cancel an order after submitting it, please call our Customer Service Specialists at 1-877-720-3485 Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.

*The Returns & Cancellations policies above apply ONLY to products purchased at Waterford.com. Products purchased from Waterford Company Stores or Waterford Dealers are not eligible.